Work-Relay: Challenge, Solution, Objective
The Challenge
Complexity, lack of visibility, friction, inflexibility and uncertainty are chronic inhibitors to the success of every organization.
These problems are becoming more critical as companies face tougher competition, expand globally, increase outsourcing, and need to handle more complexity.
One of the major contributors to these challenges is the way in which work is managed. Work, in this context, includes standalone tasks, processes, and the resources assigned to them.
The Solution
The objective of Work-Relay is to turn these challenges into opportunities to give an organization a competitive advantage. It does this by taking a unique approach to work management - a single, unified solution for task, process, and resource management, leveraging the power of the Salesforce platform.
There is therefore just one place for employees, contractors, customers, partners to see what tasks relate to them, and just one way to build end-to-end processes across silos of departmental systems and users. Projects plans are constructed from processes.
The ultimate goal is to provide an end-to-end layer of functionality across the entire organization that transcends siloed departments, databases, applications, and communication functionality. It acts as a complexity shield, making it easier and faster to build and implement solutions.
The Objective
A company playbook
Work-Relay can be used to manage unique, one-off projects or rigid, repetitive processes, and everything in between. From creating a mini-flow for yourself that acts as a automated checklist to designing complex, multi-layered processes involving multiple organizations, Work-Relay can be used to structure just about anything that requires steps or actions to be taken, all without coding or training required.
From creating a mini-flow for yourself that acts as an automated checklist to designing complex multi-layered processes involving multiple organizations.
Structure and control
Work-Relay recognizes that in order for an organization to function effectively, it must walk the line between providing employees the autonomy to get things done in a way that works for them, while still maintaining structure and control to ensure things are done correctly. Work-Relay provides an easy way for people with different organizational styles to work together in a unified, yet flexible way.
Exception handling
Not all processes or projects go as planned, and Work-Relay makes it easy to change things on the fly. The Chatter Feed also provides a way to keep everyone updated about planned changes.
Visibility
Managers don't want to waste their time trying to figure out the status of a project or what each of their individual employees are working on at any given time. With Work-Relay they don't have to. Dashboards provide up-to-the-minute insight into whole processes and projects, as well as individual task lists.
Review
After a workflow or project is completed, analytics will allow you to see how your team performed, using the metrics most valuable to you. You can use then use this information to create more efficient processes and higher functioning teams.
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